Comments on: Guest-Starring: Jennifer Rosenberg! http://www.pcweenies.com/2008/11/19/guest-starring-jennifer-rosenberg/ Tech 'toons for tech enthusiasts! Every Tuesday, Thursday and Sunday! Fri, 12 Mar 2010 10:39:23 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Dan http://www.pcweenies.com/2008/11/19/guest-starring-jennifer-rosenberg/comment-page-1/#comment-2158 Dan Wed, 19 Nov 2008 21:25:43 +0000 http://pcweenies.com/?p=1070#comment-2158 The big guns' job is to make sure this is right. If they don't, they deserve all the email they get. And if they then manage their people poorly, they deserve the poor performance of the organization that will eventually lead to their ouster. And you'd be surprised. Going up the chain requires a lot of time and results in a lot of filters, FleetCommander. Jennifer has gotten responses where it's clear the executives literally did not know about basic things like "no one put the return policy on the website" until she gave them her free consultation. Or the time I told the President of a large computer company that the 800 number they indicated for billing problems was nonfunctional and therefore he'd get an erroneous report that some deadbeat did not call back. People gave Bill Gates a lot of s^&t for a famous leaked email tirade (http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp). In fact, if all CEOs did what Mr. Gates had done... actually tried to buy and use his/her own product... then a lot fewer notes to CEOs would get written (and a lot more internal tirades would be). The big guns’ job is to make sure this is right. If they don’t, they deserve all the email they get. And if they then manage their people poorly, they deserve the poor performance of the organization that will eventually lead to their ouster.

And you’d be surprised. Going up the chain requires a lot of time and results in a lot of filters, FleetCommander. Jennifer has gotten responses where it’s clear the executives literally did not know about basic things like “no one put the return policy on the website” until she gave them her free consultation. Or the time I told the President of a large computer company that the 800 number they indicated for billing problems was nonfunctional and therefore he’d get an erroneous report that some deadbeat did not call back.

People gave Bill Gates a lot of s^&t for a famous leaked email tirade (http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp). In fact, if all CEOs did what Mr. Gates had done… actually tried to buy and use his/her own product… then a lot fewer notes to CEOs would get written (and a lot more internal tirades would be).

]]> By: Dave Bergschneider http://www.pcweenies.com/2008/11/19/guest-starring-jennifer-rosenberg/comment-page-1/#comment-2154 Dave Bergschneider Wed, 19 Nov 2008 16:32:05 +0000 http://pcweenies.com/?p=1070#comment-2154 This is all so true in just about any organization. Whom ever cries the loudest and manages to reach the execs get the highest priority of that moment. This is all so true in just about any organization. Whom ever cries the loudest and manages to reach the execs get the highest priority of that moment.

]]> By: FleetCommander http://www.pcweenies.com/2008/11/19/guest-starring-jennifer-rosenberg/comment-page-1/#comment-2153 FleetCommander Wed, 19 Nov 2008 15:46:44 +0000 http://pcweenies.com/?p=1070#comment-2153 Unfortunately, there are people who abuse this. I've been on the receiving end of this line. If there is a problem, and I can help, I try. There are times where I can't do anything to assist a customer. There's nothing more angering then a directive from one of the Powers That be saying "Fix it!" WHEN I CAN'T. How would you like to deal with a congressional inquiry because someone couldn't get their e-mail? Yes, I have...and it was hell. If you've got some jerk that's not doing their job, light 'em up. If there's another problem, please try to work it out before calling in the big guns... Unfortunately, there are people who abuse this.

I’ve been on the receiving end of this line. If there is a problem, and I can help, I try. There are times where I can’t do anything to assist a customer. There’s nothing more angering then a directive from one of the Powers That be saying “Fix it!” WHEN I CAN’T.

How would you like to deal with a congressional inquiry because someone couldn’t get their e-mail? Yes, I have…and it was hell.

If you’ve got some jerk that’s not doing their job, light ‘em up. If there’s another problem, please try to work it out before calling in the big guns…

]]> By: Jennifer Rosenberg http://www.pcweenies.com/2008/11/19/guest-starring-jennifer-rosenberg/comment-page-1/#comment-2151 Jennifer Rosenberg Wed, 19 Nov 2008 14:42:17 +0000 http://pcweenies.com/?p=1070#comment-2151 Thank you Krishna. Hope that everyone learns they can easily contact CEOs, VPs of Customer Service when they have an issue with a product or company. More importantly, I'm happy that this was in support of such a worthy cause. Jennifer Thank you Krishna. Hope that everyone learns they can easily contact CEOs, VPs of Customer Service when they have an issue with a product or company. More importantly, I’m happy that this was in support of such a worthy cause.

Jennifer

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